Introduction

Vero Exteriors ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.veroexteriors.com, use our services, or communicate with us.

This policy applies to all information collected through our website, services, phone communications, and text messaging services.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

Request a free inspection or consultation
Fill out contact forms on our website
Call or text our phone number
Sign up for our SMS messaging service
Subscribe to our newsletter or marketing materials
Leave reviews or feedback

Contact Information

• Full name
• Email address
• Phone number
• Mailing address
• Service address (if different)

Service Information

• Property details
• Service preferences
• Project specifications
• Insurance information
• Emergency contact info

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser information
Pages viewed and time spent on site
Referring website information
Device and operating system details

How We Use Your Information

We use the information we collect to:

Service Delivery

Schedule and confirm appointments
Provide roofing and exterior services
Send service updates and notifications
Process payments and manage accounts

Communication

Respond to inquiries and requests
Send SMS updates (with consent)
Provide customer support
Send follow-up surveys

Business Operations

Improve our services and website
Analyze customer preferences
Maintain business records
Comply with legal requirements

Marketing (Optional)

Send promotional offers
Share seasonal maintenance tips
Announce new services
Provide educational content

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted service providers who assist us in operating our business, such as payment processors, scheduling software, or communication platforms. These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our customers or others.

Business Transfer

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction, subject to the same privacy protections.

SMS/Text Message Privacy

SMS Consent and Opt-In

By providing your mobile phone number and consenting to receive text messages, you agree that:

Consent is not required to purchase our services
You may receive appointment reminders, service updates, and promotional messages
Message and data rates may apply according to your carrier plan
You can opt-out at any time by replying "STOP"

What We Collect

• Mobile phone number
• Carrier information
• Opt-in timestamp
• Message preferences
• Delivery status

How We Protect SMS Data

• Secure encrypted storage
• Limited access controls
• Regular security audits
• Prompt opt-out processing
• No third-party sharing

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You can request access to your personal information and ask us to correct any inaccuracies. Contact us at privacy@veroexteriors.com.

Opt-Out Options

You can opt-out of:

SMS messages (reply "STOP" to any message)
Marketing emails (unsubscribe link in emails)
Phone marketing calls (request to be added to our Do Not Call list)

Data Deletion

You may request deletion of your personal information, subject to legal and business requirements. We will retain some information as required by law or for legitimate business purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Our Security Measures Include:

SSL encryption for data transmission
Secure data storage systems
Access controls and authentication
Regular security updates and patches

Employee privacy training
Incident response procedures
Regular security assessments
Third-party security audits

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Retention periods may vary based on:

The nature of the information and services provided
Legal and regulatory requirements
Business and operational needs
Your consent preferences

Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites or services. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Privacy Contact

Email: privacy@veroexteriors.com

Phone: (833) 654-0654

Mail: Vero Exteriors LLC
Privacy Officer
333 E Wetmore Rd Ste 400
Tucson, AZ 85705

Response Time

We will respond to privacy inquiries within:

Email: 2-3 business days
Phone: During business hours
Mail: 10 business days

Privacy Policy

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