BBB Accredited Business
Vero Exteriors maintains BBB Accreditation with an A rating, demonstrating our unwavering commitment to trust, ethics, and customer satisfaction in every roofing project.
What is BBB Accreditation?
Better Business Bureau (BBB) Accreditation represents one of the highest standards of business ethics and customer service in North America. It's not just a badge—it's a commitment to operating with integrity, transparency, and accountability.
Businesses seeking BBB Accreditation undergo rigorous evaluation of their business practices, customer complaint history, advertising honesty, and commitment to resolving customer concerns. Only businesses that meet BBB's high standards are granted accreditation.
Our A rating represents the highest possible grade, achieved through consistent excellence in customer service, ethical business practices, and transparent operations.
Our BBB Commitment
For over 15 years, we've maintained our BBB Accreditation and A rating by putting customers first, resolving concerns promptly, and operating with complete transparency. This track record gives you confidence that your roofing project is in trustworthy hands.
Benefits of Working with a BBB Accredited Business
Our BBB Accreditation provides you with multiple layers of protection and assurance throughout your roofing project.
Consumer Trust & Protection
BBB accreditation signifies our commitment to ethical business practices, transparent pricing, and putting customer satisfaction first in every interaction.
Dispute Resolution Services
BBB provides free mediation and arbitration services if disputes arise, giving homeowners additional recourse and protection beyond standard contracts.
Verified Business Standards
BBB verifies our licensing, insurance, business history, and complaint record to ensure we meet the highest standards of business integrity.
A Rating Excellence
Our A rating represents our commitment to excellence, achieved through years of complaint-free service, positive customer reviews, and ethical business conduct.
Accountability & Transparency
BBB accreditation requires ongoing compliance with 8 Standards of Trust, ensuring accountability in advertising, pricing, and customer service.
Public Complaint Record
Our publicly verifiable BBB profile shows our complaint history, resolution record, and customer reviews—complete transparency in business operations.
Ethical Business Practices
Commitment to honest advertising, fair pricing, prompt service, and honoring all warranties and guarantees without exception.
Years of Trusted Service
Long-standing BBB accreditation demonstrates our financial stability, business longevity, and consistent commitment to customer satisfaction.
BBB's 8 Standards of Trust
Every BBB Accredited Business commits to upholding these fundamental standards. Here's how we exceed each one.
How Vero Exteriors Meets This Standard:
We maintain complete transparency in pricing, warranties, and project timelines. All estimates include detailed breakdowns with no hidden fees.
How Vero Exteriors Meets This Standard:
All our marketing materials, warranty claims, and certifications are verifiable. We never exaggerate capabilities or make false promises about products or services.
How Vero Exteriors Meets This Standard:
We provide written documentation of all warranties, coverage limitations, and project specifications before work begins. No surprises or undisclosed terms.
How Vero Exteriors Meets This Standard:
Our licensing (ROC #358383), insurance, certifications, and business history are publicly available. All policies are provided in writing and explained thoroughly.
How Vero Exteriors Meets This Standard:
We honor every warranty, complete projects on agreed timelines, and stand behind our workmanship.
How Vero Exteriors Meets This Standard:
We respond to all customer inquiries within 24 hours and resolve issues promptly. Our perfect BBB complaint resolution record demonstrates our commitment.
How Vero Exteriors Meets This Standard:
We never share customer information with third parties, maintain secure data storage, and respect all privacy preferences and communication boundaries.
How Vero Exteriors Meets This Standard:
Our business decisions prioritize customer satisfaction over profits. We recommend what's best for the homeowner, even if it means less revenue for us.
BBB Complaint Resolution Process
BBB provides an independent third-party dispute resolution system, ensuring fair treatment and accountability.
Customer Files Complaint
Customer submits complaint through BBB website or phone, describing the issue and desired resolution.
BBB Reviews & Forwards
BBB reviews the complaint for validity and forwards it to Vero Exteriors for response within 14 days.
Company Responds
We investigate the issue, communicate with the customer, and propose a resolution to address their concerns.
Customer Reviews Response
Customer evaluates our response and proposed resolution, accepting it or requesting further mediation.
Resolution Achieved
BBB marks complaint as resolved when both parties reach agreement. If needed, BBB offers additional mediation services.
Vero Exteriors: 0 Unresolved Complaints | 100% Resolution Rate
Why BBB Accreditation Matters for Your Roofing Project
BBB Accreditation provides tangible benefits and protections that impact your experience from estimate to completion.
Third-Party Verification
Unlike self-proclaimed "trusted" contractors, BBB accreditation requires independent verification of business practices, licensing, and customer satisfaction.
Consumer Recourse
If issues arise, BBB provides free mediation services and additional accountability measures unavailable with non-accredited contractors.
Transparent Track Record
Our BBB profile is publicly accessible, showing our complaint history, resolution record, and customer reviews—complete transparency you can verify.
Ethical Standards
BBB's 8 Standards of Trust ensure we maintain ethical practices in advertising, pricing, service delivery, and customer interactions.
Business Longevity
BBB accreditation requires proven financial stability and business history, protecting you from fly-by-night contractors who disappear after payment.
Industry Credibility
BBB accreditation is recognized nationwide as a mark of business integrity, providing confidence that we operate with professionalism and accountability.
Experience Our BBB Accredited Service
See how our commitment to excellence translates into superior results
Explore Our Professional Certifications
BBB A Accreditation is just one of our prestigious certifications and credentials
Get a Quote from a BBB Accredited Contractor
Experience the difference of working with an A rated business. Contact us today for your free inspection and estimate.
Need Expert Roofing Services in Arizona?
Simply complete the form and let us know what your roofing needs are. Someone from our office will contact you and get your free estimate underway.
Frequently Asked Questions
Get answers to the most common questions about our roofing services.
Protect Your Home For Decades To Come
Our premium roofing solutions provide exceptional protection against extreme weather while enhancing your home's value. Get started with flexible financing options and industry-leading warranties.
Premium Roofing Solution
Industry-leading durability and protection
roof protection
- Superior protection against extreme weather
- Boosts your home's value up to 6%
- Prevents mold, rot, and pest damage
- Comprehensive warranty coverage